Refund policy

At KDIMZ, your satisfaction is our priority. Please read the section below that applies to your region - the process differs depending on where you're located.

Customers in the European Union - Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your order within 14 days of receiving the last item, without giving any reason.

How to request:

  • Log in to your account at your KDIMZ account and open your order to submit a return or cancellation request.
  • If you checked out with a phone number only, use the link in your SMS order confirmation to submit your request.

After notifying us, you have 14 days to send the item(s) back to the return address we provide. We will process your refund within 10 business days of receiving the returned goods, including the standard outbound shipping cost you originally paid. Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective, or incorrect - in which case KDIMZ covers return shipping.

Exceptions: Custom-made or personalized items are not eligible for withdrawal.

Customers Outside the European Union - Refund or Resend Policy

Because our products are fulfilled through a third-party supplier and shipped internationally, we do not accept physical returns for orders outside the EU. Instead, eligible issues are resolved through a refund or resend - no item needs to be shipped back to us.

Eligibility Window: All claims must be submitted within 30 days of order completion.

What Qualifies for a Refund or Resend:

  • Order not received within the estimated delivery window
  • Wrong item received
  • Item arrived damaged
  • Item has a quality defect
  • Significant logistics delay beyond the promised timeframe

How to Submit a Claim: Email info@kdimz.com with your order number, a description of the issue, and photo or video evidence (required for damaged, wrong, or quality claims). Our team will respond within 2–3 business days.

What Is Not Covered:

  • Change of mind, or incorrect size/color selected by the customer
  • Incorrect shipping address provided at checkout
  • Delays caused by customs clearance
  • Items damaged due to misuse after delivery

Refund Processing Time: Approved refunds are processed within 10 business days to your original payment method.

Resend Policy: Replacement items are dispatched using the same shipping method as the original order, at no additional cost to you.

Questions?

Contact us at info@kdimz.com or call +971-5-4441 6014