Frequently Asked Questions
Orders & Shipping
Where do you ship to?
We ship worldwide to 200+ countries and territories, including the UAE, GCC, US, UK, Europe and Australia.
How long does delivery take?
Orders are processed within 2-5 business days. Estimated delivery is 7-15 business days for the UAE & GCC and 10-20 business days for international orders. See our Shipping Policy for details.
How can I track my order?
Once your order ships, you receive a confirmation email with a tracking number. You can also track it any time on our order tracking page.
Do you offer free shipping?
Yes. All orders ship free worldwide, with no minimum order value.
Will I have to pay customs duties or import taxes?
For most destinations, no. We ship Delivered Duty Paid (DDP) wherever our carriers offer it, so import duties and taxes are already included in the price you pay at checkout and there is nothing extra to pay on delivery.
In a small number of countries where DDP shipping is not available, the local customs authority may charge import duties or taxes on delivery. These charges are set by your country and are not collected by KDIMZ. See our Shipping Policy for details, or email us before ordering and we will confirm for your country.
Returns, Refunds & Resends
What is your return and refund policy?
Customers in the European Union and United Kingdom have a 14-day right of withdrawal. See our Refund Policy for how to request it.
For all other regions, as our products are fulfilled through a third-party supplier, we do not accept physical returns. Instead, we resolve eligible issues through a refund or resend, depending on the situation. All disputes must be submitted within 30 days of order completion.
What qualifies for a refund or resend?
You may be eligible if:
- Your order was not received within the estimated delivery window
- You received the wrong item
- Your item arrived damaged
- Your item has a quality defect
- Your order experienced a significant logistics delay beyond the promised timeframe
How do I submit a claim?
Email us at info@kdimz.com with:
- Your order number
- A clear description of the issue
- Photo or video evidence (required for damaged, wrong, or quality issues)
What is not covered?
We are unable to process claims for:
- Change of mind or incorrect size ordered by the customer (outside the EU and UK)
- Incorrect shipping address provided at checkout
- Delays caused by customs clearance
When will I receive my refund?
Once your claim is reviewed and approved, refunds are processed within 10 business days to your original payment method.
Products & Materials
What materials are your jewelry pieces made from?
Most KDIMZ jewelry is made with a 925 sterling silver base. A few fashion pieces use other materials, such as copper or titanium steel; the material is always stated on the product page. Stone accents may be moissanite, cubic zirconia, or other stones as noted on each product page, and some pieces feature a gold-plated or platinum-plated finish.
Do moissanite pieces come with a certificate?
Yes. Every moissanite piece that lists a GRA certificate on its product page ships with one. If you need the certificate independently verified or attested, this is arranged by the customer.
Will my silver jewelry tarnish?
Sterling silver can tarnish over time with exposure to air and moisture. Store your pieces in a cool, dry place and clean them gently with a soft cloth to keep their shine. Read our silver care guide for more tips.
Do you offer sizing guidance?
Yes. Each product page includes sizing information, and our ring sizing guide explains how to measure at home. For further help, contact us at info@kdimz.com.
Contact Us
How can I reach your team?
You can reach us by email at info@kdimz.com, by phone on +971-5-4441 6014, or through our Contact page.